DragonPace Support
Last updated: 11 July 2026
For App Store user support, email the DragonPace support address below.
Only attach files, screenshots, videos, or exported reports that you choose to share.
What To Include
When reporting an issue, include as much of the following as possible:
- DragonPace version and build number shown in Settings.
- iPhone model and iOS version.
- The flow used, such as Start Recording, Manual Training, Target Training, Front Video, Records, Team Management, Settings, export, or Photos save.
- What you expected to happen and what actually happened.
- Permission state for Location, Motion, Camera, Microphone, and Photos when relevant.
- Whether the session used GPS warm-up, lock screen, background recording, low storage, long recording, high heat, or on-water GPS conditions.
- Whether the iPhone was firmly mounted, held by hand, covered, moved, or dropped during the session.
- Session date, training mode, target distance or stroke target, and whether video recording was active.
Troubleshooting
- Confirm Location, Motion, Camera, Microphone, and Photos permissions in iOS Settings.
- For GPS issues, enter Start Recording and wait for GPS warm-up before starting the session.
- Keep the iPhone exposed to the sky where practical. A covered or dropped phone can reduce GPS quality.
- Mount the iPhone firmly to improve stroke-rate and stroke-count estimates.
- For video issues, confirm the video plays before exporting a watermarked video.
- For Photos issues, try saving a shorter video first and confirm there is enough device storage.
- For long sessions, note heat, battery level, storage, and whether the phone was mounted securely.
Files You May Share
You may choose to share these files for troubleshooting:
- Screenshots or screen recordings.
- Exported CSV files.
- Exported ZIP backups.
- Support reports generated by the app.
- Short video samples, if the issue is video-related.
Do not send private team, athlete, location, or video data unless you are comfortable sharing it.
Free Access
DragonPace is currently completely free to use, with no in-app purchases, subscriptions, ads, or paid features. All existing training features are available without payment.
This page provides customer and technical support only. DragonPace does not request payment through this website.
Privacy
DragonPace has no ads, no developer-operated account system, no cloud sync, no analytics SDK,
no crash reporting SDK, no advertising SDK, no remote telemetry, no automatic support upload, and no tracking domains.
App data stays on device unless you export, share, save to Photos, or attach files to feedback.
Read the full policy here:
DragonPace Privacy Policy.
Training And Safety
DragonPace is a training record and review tool. Do not operate the app in a way that distracts from paddling,
steering, coaching, race safety, water conditions, or local rules.
GPS, speed, distance, route, stroke-rate, and stroke-count estimates can be affected by iPhone placement,
GPS signal, water conditions, boat vibration, and the training environment.