DragonPaceDragon boat training

Support

DragonPace Support

Last updated: 18 October 2026

For help with DragonPace, email us. Only attach screenshots, videos or exported files that you are comfortable sharing.

Email support: support@pacerow.com

What to include

  • DragonPace version and build (shown in Settings).
  • iPhone model and iOS version.
  • Which part of the app: Start training, Target training, video recording, AI Tracking Reference, Records, Teams, Settings, export or Photos save.
  • What you expected and what happened.
  • Permission state for Location, Motion, Camera, Microphone and Photos, if relevant.
  • Whether GPS warm-up, lock-screen recording, low storage, a long session, heat or poor GPS conditions were involved.
  • How the iPhone was mounted or held during the session.

Troubleshooting

GPS

  • Open Start training and wait for GPS warm-up before you start.
  • Keep the iPhone facing the sky where practical; a covered phone reduces GPS quality.
  • Weak fixes are flagged and not counted, so distance may be lower than expected in poor conditions.

Cadence and strokes

  • Mount the iPhone firmly; loose or hand-held phones give noisier estimates.
  • Stroke targets complete after the configured confirmation delay.

Video

  • Front Video mode records with the rear camera; check Camera and Microphone permissions.
  • Play the original back before creating a Watermark video.
  • For Photos saves, try a shorter video and check free storage.

AI Tracking Reference

  • Enable it in Settings first; it is off by default and not available on every iPhone or iOS version.
  • Keep each visible paddler’s upper body clearly visible. If the view is unclear, values stay “--”.
  • AI results are reference only and never change your official GPS or Motion record.

Records and Teams

  • In Records, select several records to export or delete them; deletion always asks you to confirm.
  • Deleting a record does not delete videos saved in Photos.
  • Use the search icon beside + in Teams to find athletes or lineups; export a CSV backup before big changes.

Photos saves and backups in 1.0.4

Does a pending Photos save mean it failed?

Not necessarily. Keep the in-app video and try the same save action later so DragonPace can check or finish registering the original operation. Repeated taps do not resubmit a save that is genuinely still waiting.

When should I choose “Save anyway”?

If DragonPace cannot confirm a previous Photos save, check Photos first. Choose “Save anyway” only if you still want another copy, because it may create a duplicate. A video being invisible with limited Photos access does not necessarily mean it was deleted.

Do training-data ZIP backups include videos?

No. They back up record data and metadata. Share or save original and exported videos separately. Do not delete your only video copy just because you have a training-data ZIP backup.

What if a ZIP is too large or cannot be imported?

A single training-data ZIP backup is limited to 512 MiB, including ZIP headers. Keep the original file and follow the message about size or contents. If the source record is still available, create a fresh backup in DragonPace. The app accepts supported training-backup formats, not every general-purpose ZIP archive.

Will upgrading automatically deduplicate old Photos videos?

Not all older videos can be matched automatically. Earlier versions did not keep the save receipts used by this version, so saving an old video again may create another copy. Check Photos before resaving.

Does deleting an in-app record delete its Photos video?

No. Deleting a DragonPace record does not delete a video already saved to Photos. Manage that copy separately in Photos.

Files you may share

  • Screenshots or screen recordings.
  • Exported CSV files or ZIP backups.
  • Support summaries generated by the app.
  • Short video samples for video issues.

Do not send private team, athlete, location or video data unless you are comfortable sharing it.

Free access

DragonPace is currently completely free to use, with no in-app purchases, subscriptions, ads, or paid features. All existing training features are available without payment. This site never asks for payment.

Privacy

No account, no cloud sync, no analytics or ad SDKs and no automatic support upload. App data stays on your device unless you export, share, save to Photos or attach files to an email.

Read the Privacy Policy

Training and safety

Do not use the app in a way that distracts from paddling, steering, coaching, race safety, water conditions or local rules. GPS, speed, distance, cadence, stroke and AI estimates can be affected by phone placement, signal and conditions.